Terms & Conditions

By engaging our services or using this website you agree to the terms below. Individual engagements are additionally governed by their signed proposal or statement of work, which takes precedence where the two differ.

Scope and deliverables

Every engagement is defined by a written proposal listing deliverables, timelines and dependencies. Work outside that scope is quoted separately before it begins.

Payments

Project work is billed 50% in advance and 50% before handover unless agreed otherwise. Retainers are billed monthly in advance. Media spend on advertising platforms is paid by the client directly to the platform.

Client responsibilities

Timely feedback, content, credentials and approvals. Timelines assume responses within three working days; delays shift delivery dates accordingly.

Intellectual property

On full payment, ownership of final delivered work transfers to the client. We retain the right to display non-confidential work in our portfolio unless you ask us in writing not to.

Limitations

We do not guarantee specific search rankings, advertising returns or marketplace outcomes, since these depend on platforms outside our control. We do commit to the agreed scope, cadence and reporting.